Refund policy

Thank you for shopping at King Kirana Mart (https://www.kingkirana.com). We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

  • You have 7 days from the date you receive your item to request a return.

  • Requests submitted after this period will unfortunately not be eligible for a refund or store credit.

2. Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, seals, and accessories intact.

  • You must provide a proof of purchase (order number, sales receipt, or invoice).

3. Non-Returnable & Non-Refundable Items

To protect store integrity and product hygiene, the following items cannot be returned:

  • Perishable goods (such as food, plants, or organic/fresh produce)

  • Custom, personalized, or made-to-order items

  • Personal care items, cosmetics, or intimate goods once opened/unsealed

  • Gift cards, downloadable software, or promotional free items

  • Clearance or "Final Sale" items

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or if you received the wrong item:

  1. Contact us immediately at connect@kingkirana.com within 24 hours of delivery.

  2. Include your order number, a brief description of the issue, and clear photos/videos of the product and original packaging.

  3. Once verified, we will arrange a free replacement or issue a full refund (including shipping costs) at no extra cost to you.

5. Return Process

  1. Submit Request: Contact our customer support team at connect@kingkirana.com with your order details to initiate a return.

  2. Approval: Once approved, we will send you instructions on where and how to send your package.

  3. Shipping the Item:

    • Customer Responsibility: Customers are responsible for paying their own return shipping costs unless the return is due to a seller error (damaged or wrong item).

    • Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Note: Items sent back to us without prior return approval will not be accepted or refunded.

6. Refunds & Inspection

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed back to your original payment method within 5–10 business days.

  • Shipping Fees: Original shipping charges are non-refundable (unless the return is due to a store error).

7. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong size/variant. If you need to exchange an item for the same product, contact us at connect@kingkirana.com.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us at: