Shipping & Delivery Policy

At King Kirana Mart, we currently provide local delivery in selected areas of Kota and store pickup from our designated pickup location.

1. Delivery Area

Delivery is available only to addresses that fall within our serviceable delivery area.

Customers should enter their correct delivery address and pincode at checkout. If an address is outside our serviceable area, delivery may not be available for that order.

King Kirana Mart currently does not offer nationwide or international shipping through the website.

2. Delivery Charges

Delivery charges, if applicable, are calculated according to the order value and delivery area and are shown at checkout before payment.

Where reduced delivery charges or free delivery are available above a particular order value, the applicable benefit will be shown in the cart or at checkout.

The delivery charge displayed at checkout at the time of placing the order will apply to that order.

3. Delivery Time

We aim to deliver orders as quickly as reasonably possible during our operating hours.

Actual delivery time may depend on:

• Order volume

• Delivery location

• Product availability

• Store operating hours

• Traffic or weather conditions

• Festivals, holidays or other unusually busy periods

An estimated delivery time shown on the website is an estimate and not a guaranteed delivery deadline.

4. Orders Placed Late in the Day

Orders placed after the day's available delivery window or delivery cut-off may be scheduled for the next available delivery period.

Where possible, the available delivery option or expected timing will be shown during checkout or communicated to the customer.

King Kirana Mart is not a 24-hour delivery service.

5. Order Processing

An order is considered accepted after it is successfully received by our system.

Before dispatch, we may contact the customer if:

• An item is unavailable

• A quantity needs clarification

• The delivery address is incomplete

• There is a payment issue

• The order requires customer confirmation

If an ordered product becomes unavailable, we may contact the customer regarding a suitable alternative, removal of the item, or refund of the unavailable item, as applicable.

We will not substitute a product without the customer's consent where the replacement materially differs from the ordered product.

6. Store Pickup

Store pickup may be offered for eligible orders.

The available pickup location and expected preparation time will be shown while placing the order.

Customers should wait until the order is ready for pickup before visiting the store where a confirmation is provided.

The person collecting the order may be asked to provide the order number or registered mobile number.

7. Correct Delivery Information

Customers are responsible for providing:

• Correct delivery address

• Correct pincode

• Working mobile number

• Any necessary landmark or delivery instructions

King Kirana Mart is not responsible for delays caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery

If delivery cannot be completed because:

• The customer is unavailable

• The address cannot be located

• The phone number is unreachable

• Entry to the delivery location is not permitted

• The customer refuses the order without a valid reason

we may contact the customer to arrange the next appropriate step.

A fresh delivery attempt may be subject to an additional delivery charge where applicable.

9. Delivery Delays

Occasionally, delivery may take longer than expected due to circumstances outside our reasonable control, including heavy traffic, severe weather, technical problems, unusually high order volume, public restrictions or other operational disruptions.

Where a significant delay occurs, we will make reasonable efforts to inform the customer.

10. Checking the Order

Customers are advised to check the order as soon as it is received.

Any missing, damaged, incorrect or materially defective item should be reported to King Kirana Mart as soon as reasonably possible, preferably with the order number and photographs where relevant.

Such issues will be handled according to our Returns, Refunds & Cancellation Policy.

11. Contact Us

For questions regarding delivery or pickup, please contact:

King Kirana Mart
Email: connect@kingkirana.com
Phone: 8000838021

Please keep your order number available when contacting us regarding an existing order.